[Jeff Holcomb]

I have travelled for over thirty years. I have never had the horrific experience as I had on my recent flight to Mexico. I was to leave at 12:25 PM with Continental on a flight to Houston to catch at connector to Cancun. The date was 11/19/09 and the flight was out of Cleveland. The plane was coming from Newark and there was a computer problem. The plane was over an hour and one half late which made us late for our connector flight. Actually, we ran to the gate and they would not let us on the plane because our seat were given to standby passengers. So, we had to be on standby to Mexico City to catch a flight with Mexicana airlines which would put us in at 12:30 AM. When my friend and I arrived in Mexico City, again the stand by flight was over an hour late. We went straight to the gate at Mexicana and were there 45 minutes early. Again, we were bumped from the flight. There were no more flights out. I had already paid for that night's lodging in Cancun and had to pay for a night in Mexico City. When I talked to the Continental representative in Mexico City, they blamed us. I was furious because it was totally the airline's fault and nothing was done to compensate. We did EVERYTHING that we were supposed to do. I had to pay for two tickets to Cancun, plus a night in Mexico City. I had already paid for a packet with Continental Vacations. This cost me over 900 dollars exta. I would understand if it were my error, but it was a computer problem which began in Newark. I contacted Continental airlines and I have not heard from them. I may never fly that airlines again if nothing is done about this.