Quote:
Originally Posted by jimworcs
Ok, I thought you meant a computer problem on the plane.. to be honest, if that was the ATC, they are right, what could the airline have done about it? Other than keep you advised and do their best to get you were you needed to be, I can't see what else they can do. However, to say you should have to pay and to blame the customer is still OUTRAGEOUS. How was it the customers fault?
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Continental issued waivers for all change fees on the 19th and 20th as a result of the FA computer "glitch." The OP accepted the option of re-routing through Mexico City. The computer problems at the FAA were well publicized and customers were made aware of that. It affected all airlines at most airports and there was a cascading "domino" effect all day on the 19th and into the 20th. The OP should have been aware that a mis-connect on any routing might mean an unexpected hotel stay at he connecting city and a missed night at the destination. Travel insurance should have covered this but in the absence of that he's pretty much out for those expenses.