Quote:
Originally Posted by jimworcs
Hotel is fair enough.. but the tickets to Cancun are not. I do not think he should have had to pay extra to get to his destination.
|
He didn't have to pay anything extra to get to Cancun. Continental re-routed him Houston-Mexico City-Cancun on Mexicana instead of the original Houston-Cancun flight on Continental. He wouldn't have to pay anything extra for that. He is seeking compensation for the one night stay in Mexico City and the missed night in Cancun. Unfortunately since this was a massive breakdown of the FAA's systems which caused all of the delays he's not going to get anything form the airline. If he did indeed purchase this trip as a "package" from Continental Vacations he should contact them to see if there was any insurance included. There is usually travel insurance included with most packages unless the buyer opts-out.