PHX, I can personally guarantee that it was not an apology. No the purpose of my previous email was to ask what you meant in your message as it unfortunately wasn't clear enough and I didn't understand. Infact it was more like a reply from Delta with all that copying and pasting, which is something they did with their reply to my initial email to them, when, instead of responding to my problem all they did was copy and paste their terms and conditions to me, thus totally missing the point of my arguement. Infact, do you work for Delta as you too seem to purposefully missing the point of my arguement?
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