Quote:
Originally Posted by Jeff Holcomb
Thanks Jim for responding. I have contacted both Continental Airlines and covacations. Both have not returned my complaint. I agree that they should reimburse for at least the flight to Cancun. It was the airline's computer error that caused the delay. The hotel in Cancun was prepaid for that night through covacations.com as well. We shall see if anything comes of my complaint. Thanks for responding.
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I think we've already pointed out that the date you traveled, 11/19, was the date the FAA had a massive system-wide computer failure. Airlines were unable to electronically file flight plans with the FAA resulting in delays and cancellations. Until the computer issue was solved flight plans were being called into the FAA and they were entered manually which is why I said you were lucky to have gotten anywhere at all. It most certainly was not an error with the airline's computer. Read through your travel documents and find out what insurance coverage you might have if any. If you did purchase insurance then contact the insurance company. I'm sure they've handled thousands of claims from 11/19.