Cancun issue.
Yes, I was aware that that there was a computer crash. My problem is not with the fact that hundreds of people were displaced and I was there only consideration. My issue is that when we got to Mexico City after being rerouted, that the Continental representative blamed me. I was angry at that point because he said that I should have been able to be at the Mexicana gate on time for the Cancun flight. Again, this was not possible due to the flight delay from Houston. We went immediately to the gate when we got off the flight. Mexicana said that Continental bumped us from the Cancun flight and Continental said that Mexicana did. That is my main problem, not just that I lost out on a thousand dollars. POOR CUSTOMER SERVICE.
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