Complaint: In-flight Issue customer service and reliability???
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  #17  
Old Dec 11, 2009, 10:36 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by Jeff Holcomb View Post
Mexicana has a partnership with Continental according to the Continental representative. Regardless, the flight was not rescheduled and it was the Continental representative that SAID that it was Mexicana who decided to cancel our reservation for that flight. At the Mexicana desk, they SAID that Continental cancelled our seats. I am not making this up. So, yes, they did BUMP me off the flight to give to people who were on stand by. There is no other explanation.
The representative was wrong. Continental was in SkyTeam as was AeroMexico but Mexicana is and has been in the Oneworld Alliance. Continental is now part of Star. They have no partnerships whatsoever however Continental can re-book you Mexicana flights as they have what's known as an interline ticketing agreement. Most major airlines have interline ticketing agreements regardless of their membership in an alliance. The only major US airline that doesn't do interline ticketing is Southwest.