Hope all goes well with the Manager...maybe face to face people are able to show a bit more compassion. One big lesson though is avoid US based airlines for international travel in future...especially the worst of the lot.. DELTA. They really are very very arrogant and anti-consumer. They recently went into bankruptcy, ripped off their suppliers and staff, and were rewarded by being given anti-trust immunity to take over NorthWest airlines becoming the largest airline in the world. If that isn't screwed up, I don't know what is.
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