If you bought a TV from BestBuy and you asked them if it was compatible with digital transmission, and BestBuy said Yes and you subsequently found out it was not, would you feel you had a grievance against BestBuy?
Why should airlines be any different to this? They have a simple remedy. If they do not want to give advice on visa's then don't give it. However, if they do give the passenger advice on visa's then they should be held responsible for misleading the customer.
The mantra that it is the passengers fault is ridiculous. The passenger asked the airline for advice. The airline had a choice. Give the advice or not. They made the wrong choice and now they should be responsible for that choice. They also had the option of telling the passenger that the information can be found on their website.
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