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Royal Air Maroc
Attn: Head of Department
Customer Service
Re: Patricia Lobe - Ticket #: 1473925578827
Gerald Ngum - Ticket #: 1473925578828
Becky Ngum - Ticket #: 1473925578829
Flight #s 801 and 287
Dear Sir/Madam,
This correspondence is with reference to the reservations made for my two children Gerald Ngum and Becky Ngum and myself on December 9,2009, from London (Heathrow Airport) to Douala, Cameroon via Casablanca, Morocco. This trip is very important to my family for my parents are having their 50th wedding anniversary on December 24, 2009 and my kids have a very important role to play at this ceremony.
On the above-mentioned day (12/9/2009), my kids and I arrived at Heathrow Airport on time for departure to Cameroon. When we arrived at the airport on time, however, due to certain circumstances beyond my control and delays at the ticketing counter, we missed our flight.
On that faithful day (12/9/2009) and the next day, I was informed by a number of your employees that there were no seats available for us from now until the 30th of this month. As a result, reservations were made for my kids and myself for December 30, 2009. However, I was misinformed by your employees that there were no seats available because I was able to reserve seats for my children and I to Cameroon on December 23, 2009.
This is my plea to you. That my children and my self be allowed to use the tickets (1473925578827, 1473925578828 and 1473925578829) for reservations made for December 23, 2009.
I know your company prides itself with fairness and good customer service. I also hope you will be able to resolve this matter as soon as possible.
Sincerely,
Patricia Lobe
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