Quote:
Originally Posted by jimworcs
If you bought a TV from BestBuy and you asked them if it was compatible with digital transmission, and BestBuy said Yes and you subsequently found out it was not, would you feel you had a grievance against BestBuy?
Why should airlines be any different to this? They have a simple remedy. If they do not want to give advice on visa's then don't give it. However, if they do give the passenger advice on visa's then they should be held responsible for misleading the customer.
The mantra that it is the passengers fault is ridiculous. The passenger asked the airline for advice. The airline had a choice. Give the advice or not. They made the wrong choice and now they should be responsible for that choice. They also had the option of telling the passenger that the information can be found on their website.
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You know what Jim, I couldn't have put it better myself! This is exactly what I am getting at. This is exactly my arguement! Unfortunately though, according to PHX I am a WHINER and an IMBECILE so there is absolutely no way I could have made this arguement myself? Hmmmm
Quote:
Originally Posted by PHXFlyer
I just did a test booking on Delta.com to travel from EZE (Buenos Aires) to MAN (Manchester, UK). After selecting the flights and at the bottom of the page where one is given the fare breakdown and the option to "Review and Purchase" the following appears:
When one clicks on the link provided, the following information is given:
Aftyer this information is displayed there is an area where one can fill in their nationality, what country they are originating in, their destination, etc. which links to IATA'a TimaticWeb application which will tell you exactly what is required in the way of passports, visas, etc.
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PHX I'm afraid this totally misses the point of my original arguement which was with reference to a telephone call where my girlfriend was lied to by Delta. What you have done here is to prove that if you buy online there are steps in place to make you aware of possible visa requirements. However, this is totally irrelevant to the point of my thread. If you would like to make a comment as to why Delta have lied to me and are getting away with it though, I would be most interested.