PHX I think we've been going round in circles for a long time now. I do agree with you that lessons have been learnt and I will never believe a single thing that a salesperson tells me ever again. I still have the bitter taste in my mouth and am still wondering how Delta are getting away with it with me and probably with a lot of other "imbeciles". That my girlfriend actually asked Delta what she would need to travel on this trip (it would probably never occur to some people who were travelling via the USA to their destination that they need a transit visa) and was lied to just makes it a whole lot worse. And the fact that Delta refuse to help in any way (even though they told her she didn't need a visa) saying that it wasn't their job to say anything (so why did they say something?) makes it even worse still.
Lessons have been learnt by myself but I very much doubt that lessons are being learnt by Delta whose sad little inbred callcentre workers are probably still getting away with telling the passenger that all they need to travel is a bucket and spade and a toblerone! This is what is getting to me (well along with everything else that has been happening, you included!)
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