Chris,
Not sure if this helps, but here are some senior Delta people you might want to email. Be respectful, they will bin abuse:
Beth Reed
Director, customer care
(404) 715-1402
beth.reed@delta.com
Tim Mapes
Vice president, marketing
(404) 715-2600
tim.mapes@delta.com
Perry Cantarutti
Vice president, sales and customer care
(404) 715-2600
perry.cantarutti@delta.com
Chief executive
Richard Anderson
Chief executive officer
(404) 715-2600
richard.anderson@delta.com