i think what happened here was she signed up for a program for $9 and didnt read anything about it, so she thought that they charged her the $40 without here acceptance, so she wanted them to give her the money back and cancrl the membership......she authorized the charge by accepting to the conditions first stated and if you just click the accept box without reading it than that is their fault, you should always read that stuff when it comes to credit/debit/check cards
so for them to give you a $40 credit was a better deal than you think, since it is/was a nonfundable transaction
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