First of all that sounds like it was indeed a rough trip for you, but let me just make a few comments.
First since the SLC-IAD flight cancellation was due to a mechanical issue and there were no more flights on Delta to IAD that day you could have requested to be put up in a hotel in SLC and travel to IAD the next day. An airline can never force you to go to an alternate destination for which you are not ticketed. You have every right to demand that you be flown to your original ticketed destination even if it it's the next day. Also since it was mechanical and not weather related you can also demand that if the airliene can't get you to your destination within four hours of the original time they must try to re-book you on another airline if there is space available. United has a hub @IAD and I'm sure there would have been options on UA.
Although pilots and passengers alike would like totally smooth flights all of the time
turbulence and chop occasionally cause a rough ride. I'm sorry your child developed motion sickness because of it but do you really think the pilots intentionally made the approach rocky? I'm sure they did the best they could given the wind and weather conditions.
I'm not sure why you are complaining about having to deal with your bags @BWI. Had you traveled to IAD you still would have claimed them in baggae claim and schlepped them to your car. Did you really think Delta was going to send baggage handlers out to load your bags on the bus? That's an unreasonable expectation. Also the flat tire wasn't Delta's fault either but you seem to be blaming them for that somehow. Flat tires happen. That it happened to you after this long travel ordeal was entirely coincidental.
As to not receiving a reply to your e-mail yet, this was just Thursday. I'm assuming you sent the e-mail Friday? And it's now just Monday. Give then some time.
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