I have taken flight 1842 for the last 3 years, the same flight previously leaving at 6:50pm then 7pm and now 7:10pm. For the last three years there has been a meal. First chicken or steak, hamburgers and recently salads. The quality has been great. Please listen to my complaint. I purchased a ticket that said it included dinner, I paid for First Class. My receipt says dinner. The flight attendant is not at fault, on the contrary she was great, very apologetic and sympathetic.
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Originally Posted by PHXFlyer
Flight attendants aren't allowed to eat? Or are you saying she should have bought a Subway sandwich for everyone in first class?
You seem to be taking some of this out on her. The flight crews don't decide what is or is not served on certain routes.
They continue to receive awards for high standards of customer service. You are confusing the "hard product" (seat pitch/comfort, cabin cleanliness, food and beverage offerings...) with the "soft product" (friendliness of ground staff and crew, etc.) I can't speak to what Continental offered on that flight in the past but was the departure time of the flight always after 7 PM? Continental promotes "meals at mealtimes" and even in first class doesn't serve full meals at all times of the day especially on shorter flights. The scheduled time for the flight from Houston to Merida, Mexico is just over two hours (2:07) so in actuality when you take into account time to taxi on both ends and ascent/descent the time in the air during which cabin service could take place is well under two hours and closer to an hour and a half. I certainly wouldn't expect a full dinner service on such a short flight even if it were at 5 or 6 in the afternoon. Let's look at a comparable flight. On the Houston to Atlanta route Continental has a flight leaving @705 PM (the flight to Merida leaves at 710 PM) and is 2 hours and 5 minutes in duration. In first class the meal service indicated is: NONE. Even on the mid-day flight the meal service in first class is listed as a "snack" where a longer flight would get lunch.
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