Here’s an example. Let’s say you and your wife have been going to a resort that offers you a decent room with a view. Because you and your wife frequent the resort every two months the manager upgrades you to a better room. This upgraded room always has fresh flowers. You wife loves them as it gives her the illusion that you are romantic. Your anniversary is around the corner, you purposely book the better room and pay twice the price as usual. The amenities on the web site states “fresh cut flowers”. You pay for the room and when you get there the vases are empty. You ask the bell man what happened to the flowers. He says that management decided to stop placing flowers in the rooms last week. You booked a room that said it came with flowers. Now your wife thinks you’re a jerk for not having flowers. You could have brought you own damn flowers if someone had told you.
Quote:
Originally Posted by notahappycamper
On December 6, 2009 I purchased a first class ticket from Brownsville Texas to Merida Mexico. I usually take this flight twice each month. As a platinum one pass member I usually get upgraded but this time I stupidly paid full fare for a fist class ticket as it was only a couple of hundred dollars more than coach. Shortly after takeoff the flight attendant in first class brought mini pretzel sticks and asked for our drink order. I asked what about dinner? She said the catering employee informed them that as of Dec 1, 2009 they no longer provide meals. I took out my computer and showed the in-flight coordinator that my receipt for my ticket purchased within the last 16 hours states very plainly “dinner”. This flight has offered a meal for the last three years. She couldn’t explain but offered me a comment card and more pretzels. I could have brought food, but I was never told. In fact I purchased a ticket that states that I am to receive dinner. The best part was when the flight attendant sat at her chair and ate her tuna sandwich from Subway. I remember when Continental had great reviews and received awards for customer service. Those days are long gone and this I’m sure is just the beginning of the new management. This “let them eat cake (pretzels)” mentality shows the lack of understanding in consumer loyalty and will lead to certain death of a once great airline.
|