News update. After deciding there was nothing more I can do here I decided it was time to go to the Delta office and organise them to get me on the next flight home. We arranged with Delta to change my gf's ticket to an open ticket which she can use anytime over the coming year, so that we can go with another airline that doesn't transit in the USA. I was disgusted, after all that has happened to me that the best they can give me is the 23rd of December arriving into Manchester, which is nowhere near where I live, on the 25th at 8am. Because it is Xmas they are also treating me to a 12 hour wait in Atlanta airport on Christmas Eve, which will be wonderful! They go on to say that because I bought my ticket in a travel agents (over a year ago now) it is impossible for them to upgrade me to a higher class on a flight that leaves sooner than the 23rd. Not only this but, because I am changing my ticket I have to pay a hundred pounds charge.
Now before someone comes on and starts shouting their stupid mouth off at me, I spoke to the manager of Delta at the airport when all of this first happened on the 5th. He assured me that if it was possible to put us on a higher tariff in order for us to get home sooner, he would be able to organise this as it would be within the confines of Delta. I asked the girls if they could organise this for me and they tell me that it is impossible to do that on my ticket. I asked them to call the manager and they said they couldn't do that either. So rather disgustedly I had to take them up on the offer of the 23rd flight. Not only will my Christmas be wrecked by Delta but so will my brother's who has volunteered to get out of bed at 4 on Xmas Day morning to drive all the way to Manchester and back up to Newcastle.
My disgust continued, as the girl in the office casually told me that I could pick up my ticket from the airport on the night of my flight after the 100 ponds fine has been paid. I asked her WTF she was talking about and she said that this was the fine for changing the flight. But we had earlier discussed this and she was aware that I had told her that the manager in the airport had already told me that I wouldn't need to pay any fines for changing my ticket. I told her to ring the manager up but she said no. I have never heard so many nos in all my life than those that come from Delta. They are such a negatively customer focused organisation, I cannot believe it. She told me that I would have to speak to the manager at the airport when I fly and ask for his opermission not to charge me then. It is crazy that all of the problems with Delta are continuing to plague me. Even now I can't relax because I have to wait til the night I fly to see if they are going to charge me for my ticket change. I have been given the word of the manager that he won't charge me but unfortunately he works for Delta and all dealings I have had with Delta upto this moment have been negative and dishonest. I cannot believe that after all that has happened to me there is still no sign of compassion or any help from Delta whatsoever.
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