I would be nervous about the fact that they have not given you a ticket. BA will likely be on strike on that date, which will put enormous pressure on other airlines on the route. Not giving you a ticket suggests that you may not be confirmed and travelling "standby". I suggest that you ask when the Manager who gave you his word is next working and go in and talk to him face to face. You are getting the Delta treatment you can expect.. they are very arrogant and anti-customer, but you may find the odd one or two people who are not so hostile. Good luck
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