just an observation
from my experience checking people in. sometimes you get down to that critical moment of baggage cut off for a flight. in our system it literally prohibits you from checking a bag in after the cut off..... so you have to at that time make the decision, you either pay for the excess or you leave the bag there..... sometimes you don't have time to repack. i wasn't there with the check in staff so i can't really make assumptions but it sounds to me like they arrived late for check in. and had nothing to do with the color of the passport or the color of skin.
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