[chrisal]

I received this email a couple of days ago but didn't want to mention anything until i was sure that they would not help out further. It reads:

Dear Mr. Alexander,
> >
> > Thank you for your recent e-mail to our Chief Executive Officer,
> Richard
> > Anderson, our Vice President of Customer Care, Perry Cantarutti and
> our
> > General Manager of Customer Care, Beth Reed. I've been asked to
> respond
> > on their behalf. We sincerely apologize for the inaccurate
information
>
> > provided by our Reservations Department.
> >
> > As our customer, you are in the best position to point out areas
that
> > need attention. Our goal is to provide consistent and accurate
> > information to our passengers at all times. I am truly sorry that in

> > this instance you did not receive the information you expected and
> > should have received regarding transit VISA information for your
> > girlfriend. Feedback like yours will help us improve our
reservations
> > process and customer experience. Please know I will be sharing your
> > comments with our Reservations leadership team for internal follow
up.
> >
> > Also, I appreciate the opportunity to respond to your query about
> > recording telephone calls. While we do record a sampling of
> reservation
> > calls for training purposes, the tapes are not logged by customer
> name.
> > As such, we are unable to locate the specific call mentioned. Again,
I
>
> > apologize for the discrepancy you described.
> >
> > I am truly sorry your girlfriend was unable to travel as planned.
> > Although we are unable to honor your request to pay for a ticket on
> > another airline, I would appreciate the opportunity to further
assist
> > you. I am prepared to authorize a refund of the unused ticket.
Please
> > know that some fares, such as bulk fares, cannot be refunded. In
order
>
> > to review the ticket and make this exception, I will need the
> following
> > information.
> >
> > - Name of passenger
> > - Date of travel, flights, and ticket number
> >
> > Thank you for writing. I will be in touch with you as soon as I have

> > all the necessary information.
> >
> > Sincerely,

I have marked in bold the killer statement that proves without any doubt that Delta are saying that they have done something wrong. Finally, someone from Delta is not blaming me for their ****-up. And to offer a full refund is further proof that Delta feel that they have done something wrong. So why don't you put that in your pipe and smoke it PHX, and you can take your side-kick Silent Bob with you. The comments that PHX have made throughout this debacle have been about as welcome as a fart in an astronaut suit, the bloke's an absolute disgrace. He should be banned from this site.
The reason I didn't post this 2 days ago is because I've been posting emails back and forth with Delta ever since, saying how much of a relief it is to have someone from Delta say that they are to blame and to have them apologise for it. But I have also told them about the unpresidented amount of stress we have faced and also that I will not now return til Christmas Day. I have asked them to to help me out with an earlier ticket. I thought since they have actually admitted the blame they would be able to help me find an earlier flight. However, upon receiving a reply from them just now I believe that their kindness has stopped with the refund.
For me this is unacceptable, as I explained that it was because of their lies (which they have now admitted to) that I am in this situation now, and I feel that because they are accepting the blame they should not only accomodate me with an earlier flight but they should also pay for the other financial inconveniences that I have incurred.
However, although I do feel that Delta have only gone a small way to compensate me for their disgusting treatment of me, I do also feel that I have come out of this victorious against one of the biggest bullies I have ever had to face.

A HUGE THANK YOU TO JIMWORCS FOR PROVIDING ME WITH THE EMAIL ADDRESSES OF THE DELTA EXECS! YOU ARE A STAR!