I checked Delta's Baggage weight allowance and WOW it is 150 for a bag that's between 51 - 70 lbs!!!! That's ridiculous!!!! I would have removed the items anyway, forget what they said about not letting you do it, I would not have paid. That's too much money, where as most airlines only charge 50 bucks. I'd rather pay that than 150... then again elite status means I don't pay regardless, but wow!!!!
You'd be better off writing a letter to Delta's complaint expressing your concerns about check in, about not being allowed to repack, and also the awful service you received from the call center. Try to keep the anger out of it, they may offer you a voucher for future travel equivelant to what you paid for the overweight bag fee, but if your are persistent they may refund the money, but its highly unlikely.
WOW!!! Just WOW!!!
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