Complaint: Reservations Could not travel because of an illness
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Old Dec 19, 2009, 2:13 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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I think your only chance here is going to be to get a refund (if it's a refundable ticket) or throw yourself on the mercy of the customer service staff. I'm trying to be as impartial as possible here and whether the rules are fair or not, this is what DL's website says for the case we have before us....

"For travel outside North America, your ticket is valid for one year. If travel was started, your ticket must be reissued and all travel must be completed within one year of the start date. If travel was not started, your ticket must be reissued and travel must begin within one year of the original date of issue."

So it looks like you have to start traveling in February, or whenever you purchased the original ticket.

I would gather all your medical documents, maybe ask your doctor if he/she could write a letter on hospital letterhead and any other documents that may help your case and copy them all and send them to DL pleading your case. 1200 bucks is a bunch to lose and I'd rather not see DL get that much money for doing absolutely nothing.

If there's some better advice, please, somebody help this person.