[chrisal]

But i agree with phx, the fault lies with the OP. You can't trust the airlines for info unless it pertains to their flight... and even then you have to be just a bit wary. Silent Bob quote.

Really Bob, the fault lies with me? Then can you explain why Delta sent me this email?

As our customer, you are in the best position to point out areas that
need attention. Our goal is to provide consistent and accurate
information to our passengers at all times. I am truly sorry that in
this instance you did not receive the information you expected and
should have received regarding transit VISA information for your
girlfriend.

And if the fault lies with me then why are Delta giving me a full refund?
Hmmmmm strange that isn't it

Because as someone traveling internationally it is incumbent on them to be aware of any and all rules and laws of entry to any country they visit or transit. Ignorance of a law does not excuse not being in compliance with said law. If she plans to continue to travel abroad she needs to be more diligent in learning these things. Perhaps this whole situation can be written off to a learning experience. Now it's time to move on and stop pointing your finger at the airline. Sure their mis-information was a contributing factor but your, and her, lack of follow-up to verify that information was just as much to blame. Quote from PHX

As our customer, you are in the best position to point out areas that
need attention. Our goal is to provide consistent and accurate
information to our passengers at all times. I am truly sorry that in
this instance you did not receive the information you expected and
should have received regarding transit VISA information for your
girlfriend. Quote from Delta

Still pointing the blame at me PHX? You are correct with one thing, in that if I hadn't believed what the airline had told me and looked for the travel info myself, I would have found out that a visa was required. But why should I doubt what the airline is telling me? I am the consumer. I should be able to believe them and if they tell me lies they should be to blame, not me. This was the whole point of my arguement but you just didn't want to see it from my perspective did you, just like Delta didn't want to either, initially. Delta now state that they are sorry that I didn't receieve the info that I expected and SHOULD have received. Yes I should have received it. And if I had received it this mess wouldn't have happened would it?

So it wasn't my fault that this happened. What grounds did I have for calling the airline I was flying with a liar who was purposefully trying to ruin my Christmas holiday. What reason would I have for thinking they wanted to misinform me for no reason? And why would I then see the need to look on the American Embassy website to see if a transit visa was required for the US when I had absolutely zero knowledge about this rule??

I understand that if I had looked up this info and double checked to see if they were lying to me, I would have found out that I did need the visa, but this isn't the point here, the point is that they have admitted to me that they were negligent in not giving me this information, that they should have given me this information.

This rather belittles your silly little childish comment to me re looking in the mirror and admitting that I am partially to blame doesn't it? Delta have stated that they should have given me this information (God knows I had to drag it out of the lying toerags at the 25th time of asking!) and because they didn't my girlfriend hasn't been able to fly, and this is why they are giving her a FULL refund.

What I can do now is look in the mirror and say to myself that Delta are the worst company I have ever dealt with in all my life and have ruined my Christmas holidays, have ruined my girlfriend's first holiday outside of her country, have left me severely out of pocket, but at least now they are admitting that they are fully to blame, not me, them.