Lying implies intention. They did not intentionally mislead you. It was the result of a possibly under-trained agent who didn't know how to access the correct information or the result of an experienced agent who either plugged in the wrong information or who didn't completely or correctly read the output of the rules that were displayed. In either case it is a traveler's responsibility to know what the requirements are and there is only one reliable source for those rules which I have posted above.
There is a legal term called due diligence. Look it up. Also re-read the wording of the response from Delta:
Quote:
Our goal is to provide consistent and accurate information to our passengers at all times. I am truly sorry that in this instance you did not receive the information you expected and should have received regarding transit VISA information for your girlfriend. Feedback like yours will help us improve our
reservations process and customer experience. Please know I will be sharing your comments with our Reservations leadership team for internal follow up.
|
There is no clear admission of guilt here. Even so it does not excuse you from doing what is necessary on your end. As I said before airline telephone reservations agents are not immigration specialists. I stand by my statement that it only took me 15 minutes using Google to find the wealth of information that I posted. Information that had you taken the same 15 minutes to research would have resulted in you avoiding the whole situation you're in now. Does this completely absolve the airline of blame? Hell no. Their failure to disseminate the proper information was more than a majority contributory factor. However there is still an obligation on your part (due diligence) which by your inaction was not fulfilled. Therefore you are still, even though in the most minute way, partially to blame. Why is it so hard for you to step up and admit that had you done this one simple thing differently things would be entirely different now? Hopefully you'll use this as a learning experience and also learn to accept some blame for situations in which you had at least some control over the outcome.