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Should the OP have also been aware of this? Absolutely
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Exactly!! ~ That is the bit that is wrong...the OP, someone who has never flown before, booked over the phone with airline. They asked the airline if a visa was needed for the service being provided and the airline said no. Why should the OP have been aware of this? They had never dealt with an airline before, bought an air ticket before or travelled abroad before.
The airline had the option to say " it is your responsibility to check on visa's" but they chose instead to offer advice. In the event the advice was wrong.
The airline has now admitted this was wrong. They have acknowledged this by giving a full refund and by apologising for the mis-information.
The question now is, can you do the same thing? Or are you so rigid and inflexible that you cannot conceive of a situation in which you have misjudged a situation and should admit that you called this one WRONG.