[Silent Bob]

Sorry to hear about what happened to your wife and daughter. Its never good when you're stuck on a runway for so long, because at some point you have to say ok I wanna get off. But here's the kicker and you will not like this but AA is not at fault for that flight. "Codesharing" planes is what's done across the airline industry. Yes the plane says AA flight number whatever but the flight was ACTUALLY operated by ABC Charters, so that does not make AA responsible for the delay or anything else that might have gone wrong with that flight. Should AA have ABC's number available? Not really especially if the number isn't available to them. Maybe they chose not to investigate the flight because you were upset with them for a flight they have no control of? I don't know. However it took me all of two seconds to find the number for ABC charter which is readily available if you dial information or if you have internet access you could have found it that way. Also you could have called Expedia and maybe they could get it for you too. Now as for your "ideas" 1 - all airlines codeshare their flights. Next flight you take, on any airline, listen for the gate announcement and you'll hear it. 2) AA didn't wait 6 hours, ABC did 3) They (AA) don't need to take accountability for a flight that is not there own, again ABC is the airline you wanna speak to. 4) Dedicated Complaint line? If you find an airline that has a dedicated complaint line where you actually get to "complain" to a person and not a machine, you let everyone on the board know ok? Why do you think THIS board exist? 5)Again its not AA's flight, they don't have to apologize or sympathize with you. Sorry that had to happen to you, but you need to redirect your anger to the proper airline.