[PHXFlyer]

Originally Posted by chrisal

What I find extremely sad is that you, PHX, refuse to acknowledge the situation from the point of view of an inexperienced flyer, as I have asked you to do time and again. Look at the posts recently written by Mars and Jim. They have hit the nail on the head. If you had the willing to do the same you would see it as well.

I most certainly can see this "from the point of view of an inexperienced" (and may I be so bold to add immature) "flyer," [sic] (just to let you know "flier" is one who flies while "flyer" is a piece of paper, a tract, or pamphlet) and I realize that due to that inexperience and immaturity you are trying to blame everyone and everything but yourself when you know there was a possibility to have avoided the whole situation had you taken the time to simply do some research or even ask someone who has traveled to or through the United States recently what is required rather than take the word of an outsourced call centre agent making the equivalent of around $2 USD per hour. (Yes, I realize that was a terrible run-on sentence but it was done so for effect. The whole "blue in the face" thing because I feel this OP has probably had many lectures from his mum 'till she's "blue in the face.")

Originally Posted by chrisal

You just can't take it that Delta have admitted they were in the wrong. And you can't take it that they are going to give me my money back.

Originally Posted by chrisal

Read this one again PHX. You just can't stand the fact that I'm right and you are wrong. And what really gets to you is that Delta are giving me my money back. You can argue the toss all you want now mate, but fact is I have won! FACT! Delta have even admitted they were at fault.

You keep equating the fact that Delta refunded your ticket as proof of admission of wrong-doing. Guess what? I've had two non-refundable Delta tickets refunded before. Want to know why? Because I was persistent and I think they just wanted me to "go away" rather than have to deal with the issue (and me) again. Notice I used the word persistent here. Never rude, never raised my voice and never made any sort of threat, not even to "never fly Delta again" and always treated every employee with respect, dignity and approached it from a "what can you do for me" perspective and not making specific demands that "you do this or else..." Even though in both situations I was partly to blame I was able to convince at least one Delta employee that the company was at least partly to blame as well and the resolution in both cases was a refund.

Originally Posted by chrisal

But all you continue doing is picking up on silly little side issues to distract from the issue in hand.

I think I can state, without any argument from you or anyone else, that you are guilty of the same. So as I'm guilty of picking out what may seem to you like minutiae and building a discussion around it I will jump to this:

Originally Posted by chrisal

I mean why would she even check if this visa was required for the US, when she didn't even know it existed? She did all the relevant checks for the UK as this is the country she would be staying. Someone who has never left her own country before would never dream of doing this unless Delta had simply said "Not our job miss, find out for yourself."

There you said it yourself. She did not even know (the requirement of a visa) existed. She, and by proxy you, did nothing to inform yourselves of the full requirements with respect to travel documents for her journey. You may have asked the $2 per hour agent what the visa requirements for entering the UK were (an for an Argentinian national whose sole purpose is visitation/tourism there is no advance visa requirement) and got an answer however as a UK citizen you may have already been familiar with that part of the equation. BOTH of you (the Delta agent and you and/or your GF) failed to ask what if anything was necessary for her transit. You both, I believe, assumed that since she wasn't actually entering the United States that a visa wasn't necessary. Unfortunately when you found out this was wrong it was too late to do anything about it.

Originally Posted by chrisal

I really cannot put it any differently for you to understand PHX, but until the day comes when you do want to open your eyes up to what happened, I'm afraid circles is all we will be going round in. Jim can see this and so can Mars and so can any person who I have told this story to. For the love of God, even Delta saw what they did wrong and apologised with the refund.

Well of course they are going to see things your way because you are not telling the story to a completely dis-involved anonymous third party. Do you really think your friends, acquaintances and family are not going to side with you against the evil Delta Airlines?

And, once again, you are equating the refund of the ticket with an apology. You just simply can't make that jump. All they apologized for was that an agent who is not even on their payroll possibly gave you incomplete information. There was no absolute admission of guilt or liability. Companies apologize all the time even when they know they are right and the customer is wrong. It's called customer service and although it is a bit lacking at Delta they still get it right more often than not.

Originally Posted by chrisal

You don't have a leg to stand on and you never did.

So now I realize why you referred to me as a "paraplegic." Suddenly that post now makes sense!

Originally Posted by chrisal

You have purposefully refused to comment on what you would have done had you actually put yourself in the shoes of a girl who has never flown before and wasn't guided to the info required. If you actually did this we might actually get somewhere.

If I was a young inexperienced traveler I would have sought out the advice of someone more experienced in international travel and asked them if what was told to me by the $2 per hour outsourced agent was really all I needed to travel to the UK via the USA. Of course when IO was her age the "internet" as we know it today was in it's infancy but if I were that age now I would have done at least a little research on my own. But then again I've always been one to question things and make sure, especially on the occasion of such an important trip, that I had "crossed all of the 'T's and dotted the 'I's."

Originally Posted by chrisal

What this really bolis down to is that you are still crying over those comments I made about you when you started to stick the boot in at my expense. You were so upset you even started a poll about it, which I found most amusing!

Not a single tear was shed. And I find it interesting that you felt that thread I started with the poll was all about you. You may have been the catalyst however it most certainly was not about you and I suggest you re-read it. Yet another glaring indication of your immaturity.

Originally Posted by chrisal

However, your silly little juvenile plan has severely backfired because I have actually done what I'm sure you never thought I would be able to do, and that is to get Delta to admit they were wrong, and not only that, but I have got a full refund.

This is the last time I'll say this. A refund does not equate to an admission of wrongdoing.

Originally Posted by chrisal

This must really stick in your throat, mustn't it PHX? Case closed!

Nothing sticks in my throat especially after you stabbed it with the shards of glass from that mirror you broke over my head.

Originally Posted by chrisal

Why don't you and PHX do yourselves a favour eh? Take a look in the mirror and say to yourselves, "Chrisal is right, we are wrong, Delta are giving him a full refund, all of these cheap tricks we are pulling out the bag aren't working, we've lost". Then you can get on with your lives!

"Mirror, mirror on the wall..."

Originally Posted by chrisal

Why don't you use that in your stand-up PHX? You'll have them rolling around on the floor!!!!!! Hilarious!!!

As you can tell I have no problem dealing with hecklers.