Complaint: Canceled / Delayed / Overbooked Stranded on December 19 at Newark during the snow storm
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  #7  
Old Dec 23, 2009, 3:44 AM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510
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You can't blame the 3 hour rule for something that went into effect today (please correct me if i am wrong I just saw it on CNN this afternoon), but there was a blizzard in the area which the OP seems to have left out (though he does mention deicing, you can deice in many given situations such as icy rain, sleet, etc).

Quote:
Our misfortune then got worse because at that time Continental decided conveniently (for them) to cancel the flight altogether and everyone had to line up with customer service for "accommodations."
How is that convenient? They still have to rebook you, and its my understanding (watching CNN today) that most if not all flights are fully booked because of the holiday. But as far as getting a refund you should be able to with no problem given it was severe weather, give them a call.