[jdunlap4]

I have never felt the need to post a comment but after the last 24 hours, someone needs to be aware of what happened. Our flight, from Providence to Newark and then to San Francisco was scheduled to depart at 5:10pm. When we arrived at 3:30 the attendant stated that our flight would not be leaving until 6:40pm and that we would not make our connection. She then booked us for a flight the next day, without asking if we wanted to wait to see if the flight would leave earlier. It turns out the flight was over sold and that people recieved vouchers for giving up there seat which we did not as well. When we checked the flight status later last night we saw that the flight actually left in enough time at 6:18 for us to make our connection to San Francisco last night. So today we have a five hour layover in Newark, had to miss a day of work, and pay for our own hotel. We were very angry to say the least as we were not even told to stick around to see if we can make it as we would have. When I called today to discuss my experience, Ms. M the supervisor in Tampa, said that it was not their fault and offered one option for us....to cancel our flight today and give a full refund. This was not the answer we were looking for. I travel approvimately 2-4 times per month for work and based on this experience you can be guaranteed that I will never travel Contintental and will refer my company to reconsider booking through Continental as well. It is unfortunate that 2 days after the Holidays someone such as Ms. M was so set in her ways that she wouldn't even listen to the situation. Take care Continental.