[FREDLU33]

Hello
This was a copy of an e-mail sent to the Managing Director of customer relations the next day: no reply was ever received and that was a week ago. I removed our names for privacy sake.



and I was scheduled on a flight to leave Chicago to Hartford Ct. on Tuesday night at 7:25 p.m. flight 4205. I confirm the night before . Well as you know the flight was canceled. I was told as I tried to curbside check-in and was directed to the counter at the international check-in, probably because they were less busy. A woman said she would try to see what she could do and said yes please. I have you and your companion, booked on a United flight at 8:25 p.m., great. But as I started to walk away with the ticket I found it was to Mamaroneck New York. I had given the woman (sorry I never got her name) my confirmation paper with the itinerary and the barcode. So I have no idea where Mamaroneck came from, but I turned back around and told her. She said, quickly, I thought that's where you wanted to go, I said no It’s on the sheet. I gave it back to her and said Hartford/Springfield. She said nothing more and kept punching the keyboards, and then said, would you accept Providence Rhode Island? Initially I thought she was joking, but she wasn't. I am usually a very easy going person and I had a young travel companion, who was beginning to cry. So I was trying to stay calm. I told her my car was in Hartford, and I am scheduled to Hartford because that is where I need to go. I inquired why the flight was canceled, she said air traffic. I asked specifically, what is that, she said air traffic, now I'm beginning to get annoyed. I asked what the airlines liability is, and she said none when it is air traffic related. How can I find out exactly what caused the cancellation, and she handed me a 3 1/2 inch by 2 1/2-inch piece of paper with Craig Clark name on it with a fax number and e-mail address no phone #as I'm sure you know. We tried to e-mail from our phone, but it came back canceled.
I asked who can I speak with to find out what caused us to stay another night in Chicago? She walked over to the next counter and spoke with a man in a green jacket, young 25 to 30, he walked over without looking at a screen or documents or anything else but me and said air traffic and weather. I told him again. I wanted to find out exactly what happened and e-mail came back canceled. His reply, try aa.com that was it!
I've got to assume that they are trained not to say they are sorry or show any concern when theoretically it is not the airlines fault, because they never indicated any concern at all, certainly not the word apologize or sorry ever came up. The gentleman walked away and after some thought I said book us on the next flight, and she did four 6:30 a.m., but never mentioned it was on United Airlines.
For the sake of argument will say that it was my fault because the ticket said American Airlines across the top, but I didn't read in a much smaller print down below where it said United. We learned that at American Airlines terminal that morning that we were on United and we had better hurry. Take the train, or we would not make our flight. That caused my companion and I to run through the airport with our bags go up the escalator down the escalator to make a train to United all the while my companion was crying speaking loudly to put it mildly; I will never fly American again, I'll pay $200 more, but they'll never see me again, and I must admit there were other expletives involved as well. We did make our 630 flight and I know things can happen beyond your control but we merely wanted to know what happened and we were treated like lepers. Yes, things happen but your ‘’customer service” was nonexistent, no it was very much worse than nonexistent.
We only wanted to get to Hartford not Mamaroneck not Providence, and only wanted to know why the flight was canceled, without even getting into making accommodations for the night.
My strongest feelings about this stem from my getting angry. I don't remember the last time I was truly angry. I don't like myself when I get that way and for that I lay the blame on your company. I doubt I/we will ever forget or forgive the way we were treated.