Quote:
Originally Posted by jimworcs
Phx,
Why is it, if the passenger says that they were given no opportunity but to re-book you question it?
I admit that it is a little confusing as to exactly what happened.. for example, if they were offered $150 to volunteer and they declined, why were they rebooked anyway for no compensation? I would like to understand more about the sequence of events..
An airline knows perfectly well if a flight has been significantly overbooked. It is also now able to tell much earlier than in the past if the flight is likely to be full because of online check it.. it is simply outdated to suggest that airlines are not aware of the likelihood of being "oversold" 1h40 before departure.
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People miss flights for all different reasons. Flat tires or traffic on the way to the airport or just sitting at the bar and losing track of time. The OP never said how many people received vouchers on that flight. Perhaps it was just one or two. I've had my name on a volunteer list an hour before a flight when it was overbooked by ten or more. When it cane down to departure time they didn't need my seat any more. With online check-in available up to 24 hours before the flight any number of people who are shown as "checked-in" may turn out to be "no-shows" for any number of reasons.
Come on, Jimmy boy. You're not that ignorant.