The nature of travel means that at least 50% of the passengers will not be at home Phx... unless they are flying in circles. Most hotels do not have bathroom scales and I tend not to carry mine around with me.
Arguing with the customer as you try to extort more money out of them is certainly time-consuming. Considerably less time consuming would be to say..
I am sorry, but one of your bags is 4lb overweight. This one is 10lb below weight. Can you just step to the side and switch the contents from one bag to the other, while I serve the next customer. Then you can give them back to me and be on your way
OR
Sir, one bag is a little overweight, but the aggregate is within the limit. I will let this one go through, but can you try to be sure that the bags are within the limits, as it is airline policy to charge for each overweight bag. Have a nice flight.
BOTH would take less time... be less HASSLE and would considerably ease the burden of the customer whilst inconveniencing no-one. Is that really too hard? It happened in the US for decades... what has happened to change things? Could it be the deregulation, fortress hubs and abuse of their local monopolies has emboldened airlines to the point where they no longer give a f@*k about their customers, because they know they have no choice?
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