Quote:
|
The screen said when we checked in...at 3:30 that we were eligible for a $150 voucher if we wanted to rebook. Because we did not select at that time they would not give it to us...even though we were forced to rebook.
|
I've flown enough to know that no airline gives out travel vouchers so early before a flight closes/departs. It also doesn't say that it will give you a 150 dollar voucher to rebook, it states the flight may be in an oversold situation and they are looking for volunteers. If you had clicked yes, it will go to screen that will tell you what will happen next and then it spits out a form to fill out and give to the gate agent should you decide you want to volunteer. If not you just toss it away, but they don't give out vouchers.
Quote:
|
The woman made a judgement call at the gate to rebook us. Her judgement call was wrong. It wasn't the weather that made us miss the flight it was her. We would have rather tried to make the SFO and get rebooked for the the next day then and stayed over night in Newark. This way we could have slept in, in NYC, and hung out in the city all day instead of having a five hour layover in Newark.
|
I would say that's a pretty good call, because I think you'd be more ticked off if you would have gotten to newark, made a sprint to the next gate only to find out the door was closed, plus you weren't getting a hotel? Again this would be a totally different complaint had you stayed on your original itinerary. And asto the second bold statement... how did the agent make you miss your connecting flight? Because you she rebooked you to protect you against misconnecting which is what would have happened had you stayed the course. She saved you the trouble of having to run from gate to gate, which i can tell you from experience and having traveled through Newark, is not very pleasant. If your plane had landed at gate... hmmm... 98, and your SFO flight was departing at gate 127, you would be in for one heck of a run. I'd say you'd got off pretty good compared to most.