An update :
Received our delayed bag on 28th as expected.
We checked the AF site online today (30th) and found that our lost bag had been found but we never got a call to tell us ?
We called Air France and they said that Air France apparently phoned us this morning ????? at 8.50 am ??? We got no missed calls on either of our mobiles and the house phone DID NOT ring. This morning as there were 3 of us in the house. They were clearly lying.
We fly home to the UK tomorrow 31st Dec (with Air France) and they asked to deliver the case to our French location tomorrow at 8pm... But we fly home at 4 pm we said. The man on the phone was extremely arrogant (no surprise there, being French and working for AF !) and said that it was our fault for not answering "the call" this morning ! - repeatedly calling my Wife (who is french and not arrogant) Madam but in a "I am in conrol of the situation and you are nothing" kinda way.
After much gabbling, they informed us that they are going to deliver it tonight... 30th Dec at 8pm... We hope...and wait for a confirmation call but its been 1/2 an hour already and nothing !!!
Great Service Air France !!! NOT!
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