Sounds like she was rude, no excuse for that.
However, I don't understand one thing.....
You said the service animal was for your mom. You said YOU were put in an exit row, where a service animal can not be. If the service animal is for your mom, then why are you complaining about having an exit row where the dog could not be.(othere than not being seated together) The service animal should have been with your mother.
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