So, new ionformation comes to light:
Quote:
Originally Posted by LA Ram
As I mentioned, I've written letters to their CEO, spoken several times to their (less than friendly) "customer care" department, written more letters upon their request. They did offer me a discount off the next Alaska Airlines ticket, but given this horrible experience, I told them several times, no thanks! Nothing will do short of crediting my account for the initial charge plus interest.
The last time I spoke to them, they very rudely told me "this case is closed" - again, even though I've been speaking to them on a regular basis since.
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You were offered compensation AND REFUSED. The case is indeed closed! And you felt it appropriate to write the US Government over an overweight bag fee? You have never disputed the fact that the bag was indeed overweight.
I agree with Gromit801. Stop your tantrum already. Time out!