Complaint: Customer Service Left in Chicago no customer service
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Old Mar 27, 2008, 3:40 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Read your ticket VERY carefully!

Sounds like you may have had your ticket issued at a travel agency, or through a corporate travel department. Travel agencies tend to hand you substantially more paperwork than is the case if you buy your ticket on-line, or at the airport. Marmaroneck, NY may have appeared on some informational material included with your ticket.

Prior to the day of your travel, go-over your ticket with a fine-tooth comb. Airlines----the good ones, and the bad----closely resemble the old-time Florida swamp salesmen. Lots of useless BS covering the few important sentences. If you're not careful, you can wind-up sleeping on the airport floor. Basically, check the airline codes before each flight number; check for any phrases reading "operated by," followed by an airline name. If you have a connecting flight, make sure it's physically possible to make the connection. Airlines LOVE to sell tickets, with connecting flights, where no human being can possibly make the connection. Example: The connecting time is 30 minutes, and the departing gate is a mile from the arriving gate. Or, the arriving gate, and the departing gate are in two different terminals.

To keep your sanity, AVOID "legacy" airlines, that is, AMERICAN, DELTA, NORTHWEST, UNITED, and US AIRWAYS. The people who work at these airlines, in too many cases, are hard core sociopaths. They either hate their jobs, and/or, they have their job because there were no openings when they applied for work at McDonald's.

Civility, in air travel, can be found at: ALASKA, FRONTIER, JETBLUE, MIDWEST, SOUTHWEST, and VIRGIN AMERICA. In a pinch, CONTINENTAL is ok provided you can afford first class, and, if the trip does NOT involve travel on a Continental Express flight operated by EXPRESS JET. Continental IS a "legacy" airline, however, again, it's worth taking a chance with if the other airlines are not available.

The link for my travel commentary blog is listed below. On it I discuss AMTRAK as an alternative to traveling with "legacy" airlines.

http://groups.google.com/groups/prof...o7PylW0wCVGllQ