Mechanical failures happen and thank goodness your kids and no one else was hurt, I hope. We could go into the debate about preventative maintenace and if that would have helped but the real issue, it seems to me that you are trying to get accross, is the way the kids were handled.
Absolutely without question, US Air dropped the ball. This is not an easy situation to handle with minors being stranded at a midpoint but the proper procedure would have been to put them in a hotel with an airline rep in the room next door with instruction to the kids to stay in the room and not answer the door to anyone without proper identification (a password or other type of way to identify the airline employee). This happened when I worked in MSP and I stayed in the room next door to the minor missing his flight to Amsterdam.
As far as the excuse given in your second post by US Air...that's a bunch of hot air from them. Doesn't matter what the price of the tickets were, the passengers were inconvenienced and are entitled to the same compensation given to anyone else if such was given. I would keep on that. Let us know the results and good luck!
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