Quote:
Originally Posted by spiritcustomer
The plane was only half full at this point with many passengers behind me. As I stepped onto the plane not 5 feet from the entrance I saw a bin with plenty of room for a carry on then another and another. So how could JULIE know that the bins were full when she didn't even have look past her nose to see.
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There should be an auto-reply generated for everyone who posts a complaint about Spirit Air. "Yes, we know. Thank you for posting but you probably said what has already been said many times before." We are all very aware of Spirit's lack of even basic customer service and that attitude comes from the top down.
That being said, in your situation you say you found an empty bin just inside from the entry door. You do realize that Spirit has an "ad-hoc" first class section they call "Big Front Seat." There is an extra charge for this section and perhaps the flight attendant was trying to reserve bin space for those customers who had paid more to sit there? Not trying to play "devil's advocate" here just suggesting there may have been a reason behind her actions. Of course she could have taken 15 seconds to explain that to you but that would be unusual for a Spirit employee!