Dude they didn't determine this was your fault, it literally was your fault. You arrived at 12:15 for a 1:20 flight. You stated you waited in line for 45 minutes which would have put you at the counter at 1 pm, that means the flight was closed for check in 10 minutes prior to that (12:50 to be precise). Guess what? You were late for your flight. They were not blaming each other, they know you were late for your flight, so there is no reason for the airline to blame one another and neither one will accept responsibility because they don't have to. Then you proceed to badger these people for a hotel room that you did not deserve due to your own lateness and then you become so enraged that they call security on you. Of course the cop didn't see anything because 1) he arrived after the fact and 2) who blows up even more in front of a cop? (unless your drunk, and not saying you were). "But the contract of carriage says..." no its not just what the contract says, you have to get yourself to the airport with enough time to get to the counter, checked in, and get through security. You obviously did not leave yourself enough time to do so and paid the price, so now how is that the airlines fault?
I doubt you'll be recompensated for this, at best you may get a travel voucher for future travel, but they (the airline) won't reimburse you for this, especially if this is the letter you sent. You only help make their case more so than yours
|