Complaint: Customer Service delta and commonsense do not go together
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  #7  
Old Jan 4, 2010, 6:35 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
Posts: 1,366
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I'm confused too, justme.

There are no "clubs" or "lounges" that I know of prior to the security checkpoint @ATL. I'm not sure which "lounge" they accessed with their AMEX card but all of the SkyClubs @ATL admit AMEX (Platinum and above) cardholders and up to two guests with a same-day Delta ticket.

If they indeed had 8 hours between flights why didn't they check in when they first arrived rather than wait until closer to departure time? That way they could have relaxed and enjoyed themselves in a SkyClub beyond the TSA checkpoint.