Complaint: Customer Service Gate Agent Rude
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  #27  
Old Jan 5, 2010, 2:04 AM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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Quote:
Originally Posted by The_Judge View Post
Wow....somewhat stunning that they would not only say they would follow-up but to tell you that an employee would receive discipline at all. Keep us informed if they really do get back to you.
Ah but they never used the word "discipline." They said, "coaching." Ambiguous, so interpret it as you may.