[quangtran327]

To Whom It May Concern:

I am writing this letter to inform you that my wife and I both had a very unpleasant experience flying with your airline this holiday. On our flight from Syracuse to Newark, to San Francisco, our flight was delayed due to the plane’s air conditioning not functioning correctly. We thought it was going to be due to the weather, but instead, it was just the plane not being up to par. When this occurred, there was no one at the gate to answer questions. So we got online and checked for any flight change information. It said everything was on time. Well it was wrong. On our connecting flight, we have another three hour delay. That was pretty agitating. In addition, there was a flight stuartist that seemed very pretentious and condescending. The other was pleasant. When we finally arrive to San Francisco, it’s 2am. Our flight was supposed to arrive at 11:40pm so that we could catch BART home. Instead, we have to pay $65 to take a cab home because we missed the last BART. Oh, did I mention that our luggage missed our flight and didn’t get delivered until the next day? The lady and the missing luggage office didn't show any sympathy for our inconvenience or offer a voucher of any sorts. Her attitude was was so nonchalant as if this happens all the time. On top of that, they said they’d deliver it from 12-3:00 and it didn’t arrive until 6:15pm.
So as you can see, from the second we arrived to the airport, to our luggage being sent to our home the following day, we were more than disappointed with flying Continental. I just thought you should be aware of this.


Sincerely,

Quang Tran
12/28/09
Flight 1519 seat 9C
PNR: CLEKYT