Complaint: Customer Service Gate Agent Rude
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  #29  
Old Jan 6, 2010, 1:44 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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I know you're not here for 2 months, PHX but maybe you can answer it when you come back.

Coaching was a word used by my company as a form of discipline. You sat down with the manager, he "coached" you as to what you did wrong and then said if it went in your file or not. Receive a certain number of coachings and you'll recieve a "level". So many levels equals termination. Coaching is indeed discipline.