[Butch Cassidy Slept Here]

Jimworcs wrote...

Wouldn't it be great if airlines actually made their employees apologise!!

Most of the regular posters on here are probably aware of my low opinion of the value of "free flight" vouchers. However I wonder if there is anyone ELSE who would place a greater value on a hand written apology, from the offending employee, over any such voucher? We're talking a 44 cent postage stamp versus whatever the value (???) is of a voucher. With regard to identification concerns: Such an apology need not even include the name (or other identifying information) of said employee.