They are making less service for more money work because of consumer and political apathy. Decades after liberalisation, they have created monster hubs in which they operate monopolies. They have a sophisticated carve up of the regional markets around the country and no longer have to compete for your business. They don't care. There are only two responses. One, don't fly them again.. say it and mean it. Two, lobby congress for reform. If travelling internationally, don't fly US based carriers.. they are almost never better.
It is really sad to see the demise of the service standards of US airlines. In days gone by, PanAm and TWA represented the highest standards of service. Today, they are miles behind the likes of Qatar, Singapore, Lufthansa and even BA... you will never get service from a US based airline until you demand better and vote with your feet.
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