Quote:
Originally Posted by jimworcs
It is a clear and direct response that is far better than I would have expected from US Airways. Perhaps because the DOT was involved in relation to compliance with disability issues. I think it is as a good as it gets, and you can be sure, Dana will be sorry she acted the way she did, whether you hear about it or not!
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I agree on all counts and I strongly believe that the only reason Karen called and emailed me was because I notified DOT.
Thank you all for listening to my complaint and have great rest of the week.
