Complaint: Customer Service Barbra at XNA
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  #12  
Old Jan 12, 2010, 7:22 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Judge,
The grammar was painful... but who is in a position to criticise??!! lol..

I am not saying Delta security failed, I was responding to the suggestion by mars that only formal security have a role in ensuring the airlines remain safe. All airline staff have a role to play and events such as the recent Delta incident occur when all the holes in the Swiss cheese line up. British Intelligence who knew of the bombers radicalisation should have passed this on to US intelligence. US intelligence failed to act on information provided to them by the bombers father and by Nigerian authorities. Amsterdam security had failed to implement the use of body scanners although they had been fitted, etc, etc. My point was that everyone has a role to play.

One of the most unfortunate side effects of the "take over" of security by the TSA is that people now feel they can wash their hands of responsibility and simply rely on them. In fact, check in staff need to pay attention to the actions and demenour when they are asking the passenger the questions about bag packing, etc. Gate staff need to be vigilent for nervous or excited behavour, cabin staff also need to be vigilent for this and for unusual in-flight behaviour, such as frequent or extended lavatory visits, etc.

I am not saying Delta fell down in this case. I am saying, we don't yet know if Delta fell down on this and we need to wait and see.