If they are denied boarding, are they not entitled to compensation in addition to a refund of their ticket prices. I would strongly urge the poster to send this very well written letter to the DOT. Delta failed to assist this customer and treated them appallingly. Standard customer service for Delta, but they should be held to account. If they fail to reimburse the customer in full, he should take it to small claims. They havn't got a leg to stand on.
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